FAIR PLAY & REFUNDS

Integrity, Disputes & Refunds

How LudoPanda handles fair competition, incomplete play, disconnects and refund decisions.

Fair play

Use one legitimate player account and do not collude, manipulate results, automate play or exploit bugs.
Match, wallet and tournament settlement is based on server-authoritative records.
Suspicious activity can be reviewed before a prize, refund or withdrawal is finalized.

Head-to-head refund conditions

If neither player makes a move, both entries are refundable.
If one player makes no move, both entries are refundable.
A match that cannot properly start beyond the configured stuck-start window is refundable; the current standard threshold is 45 seconds.
Once both players have made valid moves, normal score-based settlement applies unless a verified technical or integrity issue requires review.

Solo event disconnects

Explicit Quit forfeits the active paid attempt immediately.
Involuntary disconnects use a reconnect grace period and the last confirmed server checkpoint.
Unused joined entries are refunded only when the event settlement rules require it.

Disputes

Use Support and include the match, tournament, deposit, withdrawal or transaction reference when available.
Support reviews the server record. A client screenshot can help explain the issue but does not override authoritative backend data.

OFFICIAL PUBLICATIONRead the published Fair Play page

OPEN

Live app configuration is authoritative

Entry fees, prize amounts, enabled payment methods, event schedules and account-specific status can change. The values shown in LudoPanda before confirmation and the server's recorded settlement control for the specific transaction or event.

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